Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.teacupsoftware.com, (the Site) and when you use our products or login to our services (the Products).
What Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
We use Google Analytics to track our website traffic. We do not store any data that Google collects ourselves.
We use Google Oauth to allow users to create accounts and login to our system. In those cases, we store your email address from Google in order to give you access to our products.
When you make a purchase or attempt to make a purchase through the Site, we use a popup webstore from our eCommerce provider FastSpring, and FastSpring may collect certain information from you. You can see FastSpring’s privacy policy here: https://fastspring.com/privacy/.
When you sign up for our mailing list, we collect the information you voluntarily provide, including your name and email address.
By Personal Information in this Privacy Policy, we are talking about the information highlighted in this section.
How do we use your personal information
We use the Order Information that we collect through FastSpring generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Usage of Data Collection
We may collect and share aggregated usage data to analyze trends, improve our services, and enhance user experience. This data does not include personal information and cannot be used to identify you. For example, we may track feature interactions, performance metrics, and activity patterns.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use our website.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
The Site is not intended for individuals under the age of 16.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us at support@teacupsoftware.com.